A cabin on a dated boat is not a room in a hotel. The arithmetic behind a cancellation policy people sometimes argue with.
Almost every difficult conversation we have starts in the same place, so it is worth setting out plainly.
When you book a cabin you are buying a place on a boat that is already going. The crew are hired, the boat is provisioned, the fuel is bought and the itinerary is filed. None of that gets cheaper because one cabin is empty.
A hotel with forty rooms can resell a cancelled room the same afternoon. A boat with eight cabins leaving in nine days cannot, because the person who would have taken it booked something else four months ago.
So the terms are what they are. More than sixty days out a cancellation costs you nothing at all. Between sixty and twenty eight days we keep the deposit. Inside twenty eight days the fare is due in full.
What we do instead of softening that is tell everybody, in writing, before they pay anything, to insure the trip. We sell no insurance and receive nothing from anyone who does. Check that the policy covers diving and names chamber evacuation, because that is the clause people discover they do not have at the worst possible moment.
If something happens, write to us before you write to the insurer. We cannot change the terms but we can sometimes move you to a later departure, and that costs the insurer nothing and you nothing.