Managing a tenancy or a whole building for a landlord who does not want to be the first call.
Six per cent of rent actually collected. Not of rent due, which is the distinction that makes an agent chase arrears properly.
What that covers: collecting the rent and receipting it, reading the meters and passing on the bills, being the number the tenant calls, arranging repairs up to an agreed limit without asking you first, and one statement a month showing what came in, what went out and what is outstanding. Anything above the limit gets a quotation and a decision from you.
Repairs are where management earns its keep, and the trick is knowing what is urgent. Water is urgent, always: a leak in this climate becomes a structural problem inside a year and every day of delay costs more than the plumber. A failed tank pump is urgent because the flat has no water. A broken air conditioner is urgent in the sense that a tenant with a young child will not wait, and treating it as routine is how you lose a good tenant over four thousand rufiyaa.
We hold a small float, agreed with you, so that a plumber can be sent on a Friday without a transfer having to clear first.
For whole buildings we also handle the caretaker, the common area cleaning, the tank cleaning on a schedule rather than when somebody complains about the taste, and the lift contract if there is a lift. Tanks are the thing nobody remembers and everybody should: they need doing twice a year here and the reason is the same reason the roof needs looking at.
And at the end of a tenancy we do the inspection against the inventory we took at the start, agree any deduction in writing with photographs, and return the deposit inside two weeks. Most deposit arguments are really arguments about an inventory nobody took.