Fourteen people, and a list for every place we clean
We are not an agency. Everybody who comes into your home is on our books and has been with us for at least a month before they work alone.
Seven years of the same two ideas
Saafu Care started in 2019 with three people cleaning four flats in Male. Two ideas have not changed since.
The first is that the team stays with the place. A cleaner who has been in your kitchen forty times works faster, breaks less and notices the things you would otherwise have to point out. Rotating staff to fill a rota is easier to manage and it is worse for everybody, so we do not do it.
The second is that the work is written down. Every property has a printed checklist made on the first visit and revised whenever you ask. It is signed and left behind after each clean. That one sheet of paper has settled every disagreement we have ever had with a customer, usually in about a minute, and most of the time it settles them in the customer's favour.
We now look after about ninety properties a week across Male and Hulhumale with fourteen people. We have turned down work in months when we could not have staffed it properly.
The people who run the teams
Fathimath Sirufa
Started the company in 2019 with three people and four flats. Writes the checklist for every new property herself, on the first visit.
Aminath Zeena
Looks after the weekly home rounds in Male and trains everybody who joins. Nobody works alone in a customer's home until she says so.
Hussain Riyaz
Runs the evening office rounds and every deep clean. Owns the extraction machines and will tell you honestly when a sofa is beyond saving.
Keys, trust and what we will not touch
Who exactly comes into my house?
The same two people every visit, both on our own books rather than from an agency, and both of whom have worked with a team leader for at least a month before working alone.
We tell you in advance when somebody is on leave and who is coming instead. You are never surprised at the door.
Can you hold a key?
Yes, and a great many of our customers prefer it. Keys are numbered, never labelled with an address or a name, kept in a locked box at the office and signed in and out each day.
If you would rather not, we are happy to work around whoever is at home.
What will you not touch?
Anything you tell us not to, and it goes on the list so nobody has to remember it.
By default we do not move paperwork, we do not open drawers or cupboards that are shut unless the list says to clean inside them, and we do not handle anything that looks valuable or fragile. If something needs moving to clean behind it, we ask first.
Try one visit
No contract for the first clean. If the team is not right for you, say so and nothing more happens.