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The commercial invoice and the packing list, plus the bill of lading or the airway bill when it exists.

Send them when you place the order rather than when the vessel is announced. We charge the same either way and the import costs you considerably less.

On a complete file, two to four working days at the port. Air cargo with a clean file is often the same day it lands.

An incomplete file takes as long as the missing document takes, and we will tell you on day one which document it is.

Three things, in order. A description too vague to classify, a value that cannot be reconciled with the payment records, and a missing permit.

All three are visible on the paperwork weeks earlier. None of them is visible in a container yard except as a delay.

Yes, and it will be the agent who prepared your declaration.

An inspector with a question and an agent who can answer it is ten minutes. The same question with nobody there is a note and another day.

Yes, at a fixed low fee. Small consignments are where importers get stuck, because the paperwork from the sender is usually poor and the value does not justify half a day of anybody's time.

Send us the airway bill and the invoice on the day it ships and the declaration will be ready before the parcel is.

Yes, and that is the most useful moment to ask. We will classify every line on a supplier quotation and give you the rate and the figure in writing.

Where a heading is arguable we give you both figures and say which one we would file. Two suppliers selling similar machines can leave you with quite different duty, and knowing that while you are still choosing is worth more than a discount.