Three words, one link, and a deliberate decision not to promise you a progress bar.
Every repair here has a number and a page. This is what the page can tell you and what it cannot, written down once so that nobody has to ask at the counter.
When we accept a booking it becomes a job number in the form FPR 2026 0184, and you get a link. The link is long and unguessable and it is yours; nobody else is sent it and the page has no password, because a password is one more thing to lose for a repair that lasts two days.
The page shows one of three states. Pending: we have your request and nobody has started. Confirmed: the bench and the time are held and your phone is in the queue behind whatever is in front of it. Completed: your phone is back together and in a numbered box at the counter.
Now what it does not show, because this is the part worth being straight about. It does not show a picture of your phone on the bench. It does not show a progress bar creeping across while somebody works, because there is no honest way to measure that. It does not tell you that the screen came off at twenty past four and the new one went on at half past, and it never sends you a message for every step of the way.
We thought about building those things. What we built instead is one page that is correct at any hour, including the hours the shop is shut, which turns out to be when people actually want to know. A customer who checks at eleven at night and reads confirmed has learned something true. A customer who was promised a message and did not get one has learned something worse.
If the page says completed and the phone is not at the counter when you arrive, that is our mistake and it has happened twice. Both times the phone was in the right box and the wrong shelf.