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Yes, and it is set by the freight rather than by us. A load under about fifteen cartons costs so much per carton to ship that it is rarely worth sending.

For most islands the sensible minimum is twenty five cartons or one pallet. If your shop is smaller than that, order every six weeks instead of every month and we will hold the earlier part of the order here.

By message, by email or by telephone, using the price list we send on the first of the month.

Most of our shops send a photograph of a marked up list, which is faster than typing it out and leaves no argument about what was ordered. We confirm every order back to you in writing before it is packed.

Confirmed by Tuesday morning for the midweek sailings on most routes. We will tell you the day for yours when you open the account.

Anything later goes on the following sailing. We say so at the time rather than letting you assume it went.

Yes, and we would rather do that than sell you a long list.

Send last month's order or a photograph of your shelves. We will price it against our list, show you where you are paying too much, and tell you which lines are tying up money without earning it.

You do, and we pass it on at cost with the receipt attached. We do not add anything to freight.

We take the load to the harbour, get it on the right sailing and send you the loading note with a photograph of your marked cargo.

Tell us within three days with a photograph and we will settle it, either as a credit on your next statement or on the next load.

Every load is counted and photographed before it leaves us, which protects both sides. In practice most shortages turn out to be cargo left on the quay rather than missing from the load, and the photograph is what finds it.