Talk to us

Because a bay is the thing there is only four of, and booking it is what lets us say ninety minutes and mean it.

A workshop that simply takes cars in the morning finishes some at nine and some at four and cannot tell anybody which they are. Your confirmation email names the bay that is held for you.

For a breakdown, yes, and bay three is kept off the form until eleven every morning for exactly that.

For anything planned, please book. If you arrive without a booking on a full morning we will be honest and tell you to come back, which is better than taking the car in and having it stand until four.

Open the link in your confirmation email. It shows pending while we have not yet held a bay, confirmed once the bay and time are yours, and completed once the work is done and the car is ready.

The office also rings you. What the page is really for is the afternoon you are in a meeting and just want to know.

Yes. A service is known work and we quote it as a price, not an estimate, for the common engines.

What is not included is anything the service finds. Items marked attend to on the card are quoted separately and never done on the day without a telephone call to you first.

A minor service every six months rather than by distance, and a major service every three years whatever the odometer says.

The book that came with your car was written for a market with cold winters and dry roads. Here the things that go early are brake fluid, bushes, brackets underneath and the air conditioning condenser, and none of those care how far you have driven.

A car that has had five oil changes and no major service usually has two or three items that want attention, and none of them announce themselves until they are expensive.

Spark plugs, brake fluid, coolant and the cabin filter are the usual four. We would rather find them on a card than on a roadside.