There is somebody behind the desk from ten at night until seven in the morning, awake, because that is when two thirds of our guests arrive.
They will wake you at the hour you name, tell you the fare a taxi should cost before you take one, hold your bags, lend you an adaptor, and find a pharmacy that is open at one in the morning.
This is most of what we sell. The rooms are ordinary and we are honest about that; the desk is not ordinary.