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One box. Loose cargo is charged by the cubic metre or the tonne with a one box minimum, and we quote it the same way we quote a pallet.

A shopkeeper who needs one carton of spare parts on an island should not have to find a whole pallet of other people's goods to travel with.

By four in the afternoon on the day before your route sails. Cargo in the shed by then is on that boat.

Anything later goes on the next sailing and we will say so at the counter. We would rather tell you on Tuesday than have you assume for a week.

Per route, per cubic metre or tonne for loose cargo, per unit for containers, and per tonne for bulk materials. We hold published rates for the quarter.

For a charter we quote one figure for the round trip with crew, fuel and loading in it, rather than a rate with a page of extras underneath.

Ask. Some islands off the schedule are reachable by reloading onto another operator at a hub island, which we arrange and charge as a handling fee.

Where the volume is there, a single job charter is often better value than people expect, and we will do the sum honestly rather than talking you into a boat you do not need.

Sailings are held rather than risked, most often between May and November, and normally by a day.

When a sailing is held we ring every customer on the manifest that evening. What we will not do is load cement or anything else that spoils into weather that will ruin it, however much anybody wants it to travel.

Carrier liability applies to everything and it is limited by weight, which for most goods is far less than they are worth.

For anything valuable we arrange cover on the declared value through a broker, priced as a percentage. Declare the real value: a claim on cargo declared at a third of its worth pays a third.