Talk to us

Tell us what your hair does on the day you wash it and what it does three days later. That pair of answers separates a scalp problem from a length problem, and they need opposite products.

If you are not sure, come in or send a photograph in daylight. There is no charge for being told that what you already own is fine.

No, and we do not stock anything that claims to. Nothing sold over a counter in this country regrows hair, whatever is written on the bottle.

Sudden shedding, patches or a scalp that is sore belong with a doctor rather than with us. We can help with breakage, which looks like loss and is a different thing entirely, and we will tell you which one we think you have.

Yes. Wherever a product comes in a small size we stock it, and for several of the treatments we will decant one application into a pot for you at no charge.

We would genuinely rather sell you a hundred millilitre bottle twice than a large one you abandon.

Because everything on it is used in the salon next door, and a product only goes on after we have used it on about twenty heads over a month.

We are offered new ranges most weeks and turn down nearly all of them. If we do not have what you came for, we will say whether that is because we tried it and did not like it or because we have never used it.

By bank transfer. The order gives you a reference, the confirmation screen and email show the account and the amount, and you quote the reference when you transfer.

Your items are held once the order is placed and released when the transfer shows. There is no card payment on this website.

No. Everything is collected from the counter in Hulhumalé, and that is a deliberate decision rather than a gap.

Oils and thick conditioners leak, and a leaking bottle in somebody's bag is a complaint we cannot fix from here. We also want thirty seconds with you when you collect, because that is where most of the useful advice happens.