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By bank transfer. Placing the order reserves the parts and gives you a reference. The confirmation screen and the email both show the account and the amount, and you quote the reference when you transfer.

We release the order once the transfer shows in the account. There is no card payment on this website and no payment plan, and nothing here charges you automatically.

It is what the shelf held when it was last counted, and it drops as orders are placed. It is not a feed from a supplier and it is not a promise.

If you order the last one and it has just gone out of the door, somebody telephones you the same day. You can wait for the next box, change to the other grade, or cancel, and nothing is taken from you until you say which.

Yes. Order it here and say collection in the notes, and it sits with your reference on it for seven days.

After seven days it goes back on the shelf, because a part held indefinitely for somebody who changed their mind is a part the next person could not buy. Telephone us and we will hold it longer if you tell us why.

No, and there is not one to make. You order, you get a reference, and that reference is how you and we find the order again.

There is no saved basket, no order history and no login for customers. Garages buying regularly have a monthly account at the shop, which is a paper arrangement rather than anything on this website.

It tells you what this shop has written on that part's card: the machines we have sold it for and had confirmed back to us. It is a filter over our own notes.

It is not a compatibility database and it is not from a manufacturer. Treat it as a way to narrow a shelf of ninety items down to four, then check the number on your old part before you buy one of the four.

Bring it back within fourteen days, unfitted and in its box, and we exchange it or refund it. That is on us if we recommended it, and it is still on us if you chose it from the site.

What we cannot take back is a part that has been fitted, turned, drilled or forced, and electrical items that have been wired in. That is not a policy we invented; a fitted pad or a wired relay cannot be sold to the next person.