Two departures a season, thirty people each, and a leader from this office who travels with them from Velana and back. The leader deals with the hotel desks, the buses, the luggage and anything that goes wrong.
The quote is written out line by line before a deposit is taken: which airline, which hotels, how many to a room, what is included on the ground and what is not. Room sharing changes the price and we say so up front rather than at the end.
Questions about religious practice go to the scholar travelling with the group, not to us. We arrange the travel.