Chilled cargo is the reason most customers come to us, and the part everybody gets wrong is not the boat. It is the waiting.
We carry chilled goods in insulated boxes with frozen gel, sized so the box is full: a half empty cool box warms up several times faster than a full one. Frozen product travels in our own two insulated hulls with the load pre chilled rather than cooled on the way.
Every chilled and frozen consignment has a logger in the box. When we hand over, you get the delivery note and the temperature record, so you can see what happened rather than being told it was fine. Medicine runs at two to eight degrees and frozen product at minus eighteen, and we will tell you when a load has broken its range rather than letting somebody discover it later.
We will refuse a chilled load that has already been standing warm when we collect it. That is not us being difficult: putting a warm load in a cold box means we deliver a cold surface and a spoiled middle, and our record then says everything was fine.