A grocery importer had a consignment queried on value, which happens and is usually settled by paying the difference and complaining about it afterwards.
Here the declared value was correct and provable. We assembled the supplier's price list, the bank transfer, the prior three shipments of the same goods at the same price, and a short written explanation of why the unit price was lower than the comparison being used, which was a promotional volume the supplier runs once a year.
The consignment was released at the declared value in four working days. The importer paid our fee for the work and kept a figure roughly twenty times that.
We include this one because most of the time a query is correct and the advice is to pay it. Knowing which kind you have is the actual service.
