For any business sending more than about two hundred parcels a month.
An account gets a rate per drop rather than per parcel booked, a fixed daily collection time, a named dispatcher, and one invoice at the end of the month with every delivery on it: the time, the receiver, what was collected and the docket or photograph reference.
28 rufiyaa a drop in Malé, 48 across the bridge, 45 for bulk Hulhumalé runs and 90 for anything on the pickup. Cash collection at two per cent, settled daily. No monthly fee and no minimum charge, because a business having a quiet month should not be paying for a busy one.
The part that actually matters to account customers is the fixed collection time. An arrangement where somebody has to ring us to arrange each collection collapses on the first busy afternoon. Ours are in the diary: a time, an address and the same rider wherever we can manage it.
We ask for orders through one channel rather than three. A shop sending some parcels by message, some by telephone and some by handing them to a rider is a shop that will eventually be missing one, and it is always the one nobody wrote down.