Talk to us

Switch it off if it is on and leave it off. Do not charge it, do not press the button to see whether it comes on, and do not put it in rice.

Then bring it here today. The clock is the single biggest thing deciding whether this board can be saved: on the day it happened, perhaps three chances in four; a fortnight later, having been charged a few times, perhaps one in five.

No, and it makes things worse in a way that is not obvious.

Rice dries a phone slowly. Drying is not the problem; the salt and residue left behind on the board is the problem, and it goes on eating copper whether the board is wet or dry. Only washing the board removes it, and that needs the phone opened.

Meanwhile the days pass, which is the part that costs you the repair.

Bring it for an assessment anyway, and this is the one piece of advice here that sounds like selling.

A board with salt on it usually works for a few weeks and then fails somewhere unrelated, because corrosion has been quietly bridging a circuit the whole time. Washing it while it still works is a clean, cheap job with a very high success rate. Washing it after it stops is neither.

Only the assessment fee, which is fixed and on the booking page.

Anything else would be invented. Two phones out of the same accident can be a cheap clean and a finished board and nothing but opening them tells you which. After the assessment you get one figure, one honest opinion about the odds, and nothing starts until you agree to it.

Often yes, because most shops repair by replacing modules and a board fault has no module to swap.

But go in with the odds. Perhaps a third of the boards other shops give up on can be brought back here, and the rest genuinely are finished. You are paying for the assessment either way, and for the written note that comes with it.

Bring it back. A component we fitted that fails within sixty days is redone at no charge, and that covers the part and the work.

What it does not cover is a second, different fault on a board that has been under salt water, because on that board there was always going to be a next weakest point. We say so before you spend the money rather than after, and it is why the assessment gives you odds instead of a promise.