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No. Booking takes the seat off the sailing straight away and you get a reference by message. You pay at the counter before boarding, in cash or by transfer.

A transfer sent the night before is fine. The reference is your receipt either way.

Not online. Seats are numbered on the boat and given out at the jetty in booking order, with families and anybody travelling with a small child seated together first.

If you want the front, which is drier, or the back, which moves less, ask at the counter and we will do it if the boat allows.

Twenty minutes. The jetty is narrow, loading forty eight people with bags takes time, and the boat leaves on the timetable rather than when everybody has arrived.

We have held a boat for a hospital case. We do not hold it for anything else.

More than three hours before the sailing, nothing. Inside three hours, or not arriving, is charged in full, because that seat could have gone to somebody standing at the counter.

If we cancel, your ticket moves to the next boat at no charge or the money comes back in full. You choose.

One bag up to twenty kilos and one small bag, included in the fare. More than that is charged by the piece at the counter and goes on subject to space.

The late express is one bag each and no cargo. It is a small boat and there is genuinely nowhere to put it.

Yes, on the daytime sailings, for a flat charge per item, strapped down at the back under a cover. Say so when you book so the space is kept.

Boards over seven foot are fine on the big boats and awkward on the small one, so take a morning sailing if you are carrying one.