Buying a ticket online is easy right up to the day something changes, and then you want a person with a booking reference and a phone. Tickets bought here are ours to fix, and fixing them is included.
We will also quote against a fare you have found yourself and tell you honestly when the website is cheaper. Sometimes it is. What it does not come with is somebody to call at eleven at night when a flight is cancelled.
Name changes, date changes, extra baggage and seat requests are all done from this desk.