Screen or battery at the counter
An hour in the shop, for the models we keep parts for.
850.00 Per booking
Beach road, Naifaru
Screens at the counter, everything else goes on Tuesday
Twelve places in the box, photographed and listed before it is sealed, and one link that tells you where your phone stands the whole week it is away.
The counter and the boat
Pick a bench today, or a place in Tuesday's box
Nothing is paid on this website. The send fee is paid when you hand the phone over.
Charging and speaker check
Half an hour to find out whether it needs a part at all.
120.00 Per booking
Setting up a new phone
Forty five minutes to move everything across and check that it came.
200.00 Per booking
Before a phone is sealed in the box
Photographed both sides
On the counter, with you standing there, every time.
Condition written down
Scratches included, and you keep a copy of the slip.
Bagged with your reference
The same reference as your booking and your tracking page.
Weighed and listed
Thirty seconds, and the reason nothing has gone astray in four years.
Honestly
What we can do here, and what cannot be done here
What we can do here
Screens, batteries, charging, speakers, water in the case, and setting up a new phone.
Read more
Tuesday's box, and what happens before it is sealed
Photographed, written down, bagged with your reference, weighed and listed.
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A reference you can follow while it is away
One link, and three words that are always true: pending, confirmed, completed.
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No figure until somebody has opened it
The send fee is the send fee. The repair is quoted by the workshop and passed to you unchanged.
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House calls on this island
An hour at your own table, usually booked by somebody's son or daughter.
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Back up before you hand it over
We keep no copy, the workshop keeps no copy, and a repair can still end badly.
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12
Places in the box
5
Days there and back
2021
Open since
0
Phones lost
Customers
What people say when the boat comes back
Phone went in the box on Tuesday and was back on Sunday. They rang me with the price before anything was done and it was the same price at the counter.
I
Ibrahim H
Naifaru
I booked a house call for my father from Malé and paid from there. They rang me after and told me exactly what they had done. He is still using the bigger typeface.
Z
Zeena A
Hinnavaru
The link said confirmed for four days and then completed on the Sunday morning. No guessing and no ringing the shop every afternoon.
M
Mohamed L
Naifaru
Before you come in
What people ask at the counter
Why does the box only go on a Tuesday
Because that is the boat that gets to Malé in time for the workshop to open the phones the same afternoon, and the boat that brings them back at the weekend.
One box a week also means one properly packed box, listed and weighed, rather than phones going down in somebody's bag whenever there was a spare seat. That is how things get lost.
I brought my phone in on Tuesday afternoon. What now
It goes in next Tuesday's box, and we would rather say that plainly at the counter than let you hope.
You can see on the booking page which Tuesdays still have room. If it is urgent and you or a relative are travelling down anyway, we will pack and label it properly for you to carry yourself, and there is no charge for that.
How long is my phone away for
Out on Tuesday morning, and normally back on the Saturday or Sunday boat, so about five days.
In the monsoon add a couple of days, because the boat is not ours and the weather decides. We will not give you a date we would have to break. Your link shows pending, confirmed or completed whenever you look, and we ring you when it is back in the shop.
What if the phone comes back scratched
That is exactly why every phone is photographed on both sides and its condition written down, scratches included, before it is sealed in.
We do it in front of you and you get a copy of the slip. In four years it has settled the question twice and both times it settled it quickly, which is the whole point of doing it every time rather than only when somebody looks worried.
My phone will not charge. Does it have to go to Malé
Probably not. Book the charging and speaker check: more than half of these are a port packed with pocket lint, a speaker full of beach sand, or a cable broken inside its sleeve.
If it really needs a soldered repair, that is not work we do here and it goes in the box. We will tell you which it is before you leave the phone.
Can you do water damage here
No, and we would be doing you harm if we said yes. It needs an ultrasonic bath and a microscope and somebody who does nothing else all day.
It goes in the box, and the clock matters more than anything else with a wet phone: bring it in switched off, do not charge it, do not put it in rice, and try to make the next Tuesday rather than the one after.
Sending a phone away is easier with a reference
One link, three honest words, and a telephone call from us before anybody spends your money.
Or ask first
Write to the shop
-
Where we are
Beach road, beside the ice plant
Naifaru, Lhaviyani - Call us +960 662 4408
- WhatsApp 9607884408
- Email us shop@raalhuphone.example
- Opening hours Saturday to Thursday, 8.30am to 12pm and 3pm to 9pm Tuesday mornings we close at 11 to pack the box Friday, 3pm to 9pm