Most of what people come to the office for is one of four things: a letter or a copy from the register, a payment, a question about a plot, or a complaint about something broken.
Three of those four can be started here. The fourth, the plot questions, still needs somebody at the desk, because every case is different and we would rather tell you the truth about yours than publish something general that turns out not to apply.
Everything on this site is dated. If a notice looks old, it is old, and you should ring the office rather than assume it still stands.