Hiyalaa Ward Council The ward desk for nine thousand four hundred people in Kanduvai City
Hiyalaa Ward, Kanduvai City

Two hundred and forty people a week come to this desk. Most of them did not need to

Nine of the eleven things the ward desk does can be started on this page, and four of them can be finished here. Book a slot for the other two rather than queueing at eight in the morning with everybody else.

Book an appointment What the desk does
How the desk runs

Queue numbers, appointment slots, and one rule about both

Numbers from eight, in four streams

Letters, payments, permits and everything else. The letters stream moves fastest and most people are standing in the wrong one.

Appointments from three until five

Twelve slots of ten minutes a day, for permits, registry corrections and anything with paperwork. Booked here or by telephone.

A reference on everything

Every request, fault and complaint is numbered on the day it arrives. Quote it and anybody at the desk can see the whole file.

The ward is not the city

Water, power, the roads themselves and the buses are city or utility matters. The desk will say which and give you the right office and its hours.

The desk

Eleven things this ward handles

What each one needs, what it costs, whether it is a queue job or an appointment job, and how long it takes.

Resident parking permits

One hundred and fifty rufiyaa a year, one per household with a registered vehicle, renewed in the first three weeks of January.

Read more

Address letters, household letters and register copies

Twenty rufiyaa, over the counter, usually in ten minutes. The fastest queue at the desk.

Read more

Registry corrections and changes of address

Moving in, moving out, a name spelled wrongly, a household split. An appointment job, twenty minutes.

Read more

Lighting, drains, footpaths and small works

Report it here with the street and the nearest building. Ward faults in a week, city faults chased monthly.

Read more

Waste bags, collection times and building waste

Bags from the desk at four rufiyaa each, collection six evenings a week by the city contractor, and a separate arrangement for rubble.

Read more

The community hall and the two play areas

Three hundred rufiyaa a day for the hall, free for funerals and school use. Play areas open dawn until ten.

Read more
See all of them

What a ward office is, in one paragraph

Kanduvai City is run by a city council. This ward has three elected members on it and an office of nine staff, and its job is the part of city business that has to happen street by street.

So the ward holds the resident parking permits, the household registry for these forty one streets, the lighting and drain fault list, the two play areas, the community hall, the ward level waste arrangements with the city contractor, and the street committees.

It does not hold the water, the electricity, the road resurfacing, the buses, the health centre or the schools. Those are city or utility or national matters, and half of what this desk does all day is telling somebody which one and where to go, correctly, the first time.

The ward, in numbers

9,410
Residents on the ward register
2,180
Households in forty one streets
12,400
Desk visits last year
640
Resident parking permits
Finished

What the ward has done

The park rebuild, the appointment system that took an hour off the queue, and eleven streets of lighting.

Appointments and four queue streams
Hiyalaa Ward Council 2025

Appointments and four queue streams

A change to how the desk runs rather than anything built, and it took about an hour off the average wait.
The park on Ranna Magu, rebuilt
Hiyalaa Ward Council 2024

The park on Ranna Magu, rebuilt

Shade, a hard surface that drains, lighting until ten, and a decision about ball games that is still argued about.
Lighting replaced on eleven streets
Hiyalaa Ward Council 2023

Lighting replaced on eleven streets

Two hundred and ten fittings changed over seven months, chosen street by street from the fault log rather than by a map.
See the projects
From residents

What people tell the desk

I used to lose a morning at that desk for a twenty rufiyaa letter. Now there are four queues, I stand in the right one and I am out in ten minutes. Somebody at the ward finally watched the room.

M Mariyam Zeena Resident, Ranna Magu, Hiyalaa Ward

The drain was a city matter and the ward said so plainly, which annoyed me. Then they showed us how to put the reference numbers and dates together as a committee letter, and the city did the work in March.

A Ahmed Luthfee Street committee, Dhonveli Goalhi, Hiyalaa Ward

My mother took a pension form to the Thursday table and somebody sat down and filled it in with her, copied everything and gave it all back. She had been carrying that paper around for a month.

H Hawwa Naziha Resident, behind the mosque, Hiyalaa Ward
The desk

Queue, appointments and what to bring

Do I need an appointment, or can I just come?

Letters, register copies, payments and bag sales are queue jobs and you can simply come. Numbers are issued from eight in four streams, and the letters stream usually runs at about ten minutes.

Permits, registry corrections and anything with paperwork are appointment jobs. Twelve slots of ten minutes between three and five, booked on this site or by telephone. Coming in for one of those without a slot means being given a slot for another day.

Which queue should I be in?

Stream one is letters and register copies. Stream two is payments and bags. Stream three is permits. Stream four is everything else, including fault reports that need the inspector and anything the desk has to look up.

Most of the waiting in this office is people in stream four who wanted a letter. The signs are at the door and any of the staff will point you.

What is the Saturday desk for?

Letters, register copies and payments, nine until noon, for people who cannot reach a counter on a working day. About seventy people use it.

It does not do permits, registry corrections, appointments or fault reports needing the inspector. The ward has twice decided against extending it, because the staff who cover Saturday are the same nine who run the weekday desk.

The thing I need is not the ward's. Then what?

The desk will tell you whose it is, give you the office, its hours and what to take, and where it can, telephone them while you are standing there.

Water, electricity, road resurfacing, the buses, building permission, the health centre, the schools, identity documents and land ownership are all somebody else's. Half of what this desk does is sending people to the right place the first time, and it keeps a list precisely so that nobody is sent round three buildings.

Parking permits renew in the first three weeks of January

Six hundred and forty permits, twelve appointment slots a day. Book a slot now rather than joining the queue in the second week.

Book a permit slot Ring the desk
Report, ask or book

Write to the ward desk

A light out, a drain, a hoarding blocking a footpath, a hall booking, an appointment. Give the street and the nearest building and you get a reference the same day.

We reply to every message. Leave a phone number if you would rather we called.

  • Where we are Ward Office, Ground floor
    Finihiya Building, Ranna Magu
    Hiyalaa Ward, Kanduvai City
    Maldives
  • Call us +960 331 6620
  • WhatsApp 9607316620
  • Email us warddesk@hiyalaa.mv
  • Opening hours Ward desk: Sunday to Thursday, 8am to 3pm Appointments: Sunday to Thursday, 3pm to 5pm Saturday desk: 9am to noon, letters and payments only Closed Friday